PRIVACY & POLICY

Privacy Policy

1. General Information

Protecting your personal data is very important to us. We treat your data confidentially and in accordance with applicable data protection regulations and this Privacy Policy.

By using our website www.glazedbyfranci.com, you agree to the collection, processing, and use of data as described below.

2. Responsible Party

Data Controller:

Francesca Morgese, Glazed by Franci

Zürich, Switzerland

Email: glazedbyfranci@gmail.com

3. Collection and Processing of Personal Data

We collect, process, and use personal data only when legally permitted or with your explicit consent. The data we process includes:

  • First and last name
  • Shipping and billing address
  • Email address
  • Phone number (optional)
  • Payment information (processed via third-party services like Stripe, PayPal, Shopify Payments)
  • IP address, browser data, device details

Your data is used for the following purposes:

  • Order processing & shipping
  • Customer service & communication
  • Payment handling
  • Legal obligations (e.g., accounting)
  • Marketing purposes (only with consent)

4. Disclosure of Data to Third Parties

We do not sell your personal data. Data is only shared with third parties when necessary for the following services:

  • Shipping providers (e.g., Swiss Post, DHL)
  • Payment providers (e.g., PayPal, Stripe, Shopify Payments)
  • IT/hosting providers (e.g., Shopify)
  • Accounting services, tax authorities, or legal obligations

All third-party service providers are contractually obligated to protect your data.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and enable features like the shopping cart and language preferences.

Essential Cookies: Required for the website to function (e.g., cart, login).

Analytics Cookies: Optional – used for anonymized visitor statistics (e.g., via Google Analytics, only with your consent).

Marketing Cookies: Optional – used for advertising or personalized offers (e.g., Facebook Pixel).

You can disable or manage cookies in your browser settings or via the cookie banner, if available.

6. Newsletter

If you sign up for our newsletter, your email address will be used exclusively for sending you updates, offers, and news about our products. Subscription requires double opt-in. You can unsubscribe at any time using the link provided in each email.

7. Payment Providers

We use secure third-party payment gateways (Shopify Payments, Stripe, PayPal). Your payment data is processed securely by these services and is not stored on our servers. Please refer to their respective privacy policies for more details.

8. Data Transfer to Third Countries

Some of our service providers (e.g., Shopify, Google, Meta/Facebook) are located in countries outside Switzerland/EU. We ensure that these providers offer adequate data protection through recognized safeguards such as Standard Contractual Clauses or other certifications.

9. Data Retention and Deletion

We store personal data only as long as it is necessary for the stated purposes or as required by law (e.g., 10 years for accounting records in Switzerland).

After these periods, your data will be deleted or anonymized.

10. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data (where legally permitted)
  • Restrict or object to data processing
  • Data portability (for electronically stored data)
  • Revoke consent at any time
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact: glazedbyfranci@gmail.com

11. Data Security

We use technical and organizational measures to protect your data against loss, misuse, unauthorized access, and alteration. All data transfers are encrypted via SSL (https).

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The version available on our website at the time of use will apply.

Effective as of: [July, 2025]